HAWTHORNE, NJ (CBSNew York) – Some residents of Passaic County town say their mail delivery is unreliable, but issues go beyond mail confusion
The problems range from bad names, bad addresses, bad streets, now a waste of time and energy, reports CBS2’s Meg Baker.
READ MORE: New York authorities step up efforts to correct delays in obtaining COVID-19 test results
“I’m returning the mail because it’s someone else’s mail in my mail, and it’s not even the right street,” said Kathy Palmer, a resident of Hawthorne.
Palmer says it’s been a problem for weeks.
“There are days when we don’t get mail at all when I know we should be getting mail, because my husband owns a business,” she said. “When I open the mailbox and there’s nothing, where is it?” “
Ashley Malone says greeting cards are nice, but better if delivered on time.
“It’s days late, weeks late,” said Malone. “I even get mail and Christmas cards from other people in March and February.”
READ MORE: On record day for COVID-19 infections in New Jersey, officials and residents sound the alarm over testing issues
The problem has become so serious that the mayor has created a task force to figure out what is going on.
He suspects the problem could be that the Postal Service is concerned with delivering Amazon boxes instead of focusing on regular mail.
Malone says getting the mail on time at her house on time is especially important at this time, as college acceptance letters are being dispatched.
“My daughter, she’s trying to get into Georgetown and Boston College,” Malone said. “I would love to know the mail will arrive when it’s supposed to.”
Others suspect the problem could be that the Diamond Bridge Avenue post office is understaffed. There were also complaints about long queues.
NO MORE NEWS: Missing your chance to order in time for Christmas delivery? Don’t worry, ShopIN.nyc has you covered and supports small businesses
The post office says customers should call the agency’s toll-free number at (800) 275-8777 to raise concerns.