Postal service restored after 5 months when couple turn to Ted

ROSENBERG, Texas (KTRK) – When LaTonya and Patrick Hardy’s community mailbox was destroyed, the couple and their neighbors had to make a 30-minute round trip to the post office several times a week to pick up their mail.

“For about six months, we went back and forth with the post office and (the homeowners association) about the mailbox on the floor,” LaTonya said. “How would they be replaced? Is there a part that needs to be replaced or what? “

The couple said the mailbox was destroyed in October. Although they became paperless with most of their bills, the couple said they still had important documents, or letters from family or work, passing through the postal service.

After months and months of traveling to the post office and trying to find someone to fix it, the Hardys turned to Ted in April for help.

“Between emails, phone calls and post office visits, no one knew anything,” LaTonya told ABC13’s Ted Oberg. “It was a lot of work going back and forth to the post office, queuing at the post office and sometimes you don’t know when the mail is going to be dispatched, so you have to go and then come back. It was just right. a big minus and another minus was that no one really knew. No one had the right answer. “

The couple said they weren’t quite sure how the community mailbox got overturned, but just needed help fixing it.

“We’ve been watching Channel 13 all the time and so we see where Ted comes out and, you know, the interviews and kind of get the ball rolling, push you a little bit,” LaTonya said.

When the Turn to Ted team called the HOA, they said it was up to the post office to make the repairs.

“When we reported the broken box to USPS, they told us they were responsible for replacing the boxes. They took the location information from us and said they would order and replace the box,” said the HOA in a statement.

We contacted USPS, but they told us it was HOA’s responsibility to replace the box.

Yet the day after we both called to ask questions, the box was replaced and the couple began to receive their mail.

“We apologize for any inconvenience that customers living in the Rosenberg, Texas subdivision may have experienced with their centralized box unit (CBU),” USPS said in a statement to the Turn to Ted team. . “In this case, it is not known how the CBU was overthrown, however, local postal officials took immediate action to rectify the situation. The Postal Service is still seeking to repair and / or replace the CBUs as quickly as possible. . “

Now the Hardys are happy that they don’t have to make that trip to the post office every few days again.

“We have mail. We come more often because he’s here now,” LaTonya said, standing near her mailbox. “It’s much better to drive down from my house here than to drive through Richmond to the post office.”

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